Access to and Satisfaction with Basic Services in Informal Settlements: Results from a Baseline Assessment Survey

Chipo Mutyambizi, Tholang Mokhele, Catherine Ndinda and Charles Hongoro
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Chipo Mutyambizi: Developmental, Capable and Ethical State, Human Sciences Research Council, Pretoria 0001, South Africa
Tholang Mokhele: eResearch Knowledge Centre, Human Sciences Research Council, Pretoria 0001, South Africa
Catherine Ndinda: Human and Social Capabilities, Human Sciences Research Council, Pretoria 0001, South Africa
Charles Hongoro: Developmental, Capable and Ethical State, Human Sciences Research Council, Pretoria 0001, South Africa

IJERPH, 2020, vol. 17, issue 12, 1-21

Abstract: Subjective responses of satisfaction with basic services delivery is an indicator of service delivery performance. This study provides an overview of the status of basic service delivery and determines the factors associated with service delivery satisfaction within informal settlements targeted for upgrading in South Africa. A multinomial logistic regression was used to analyze the relationship between satisfaction with basic services of water, sanitation, refuse and electricity with several predictors including individual factors, household factors, community factors and service-related factors. The most common source of drinking water, toilet facility and refuse disposal method were communal tap (55%) pit latrine (53%) and local authorities (34%), respectively. Approximately 52% of the respondents in the study reported not having access to electricity. Results also show that satisfaction in basic services delivery varies and is influenced by service-related factors. Interventions targeted at improving the quality of basic service provided are essential to meet the targets set out in the sustainable development goals.

Keywords: informal settlements; basic services; satisfaction; determinants; South Africa (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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