The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective

Katya Sion, Hilde Verbeek, Sil Aarts, Sandra Zwakhalen, Gaby Odekerken-Schröder, Jos Schols and Jan Hamers
Additional contact information
Katya Sion: Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
Hilde Verbeek: Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
Sil Aarts: Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
Sandra Zwakhalen: Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
Gaby Odekerken-Schröder: Department of Marketing and Supply Chain Management, School of Business and Economics, Maastricht University, Tongersestraat 53, 6221 LM Maastricht, The Netherlands
Jos Schols: Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
Jan Hamers: Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands

IJERPH, 2020, vol. 17, issue 14, 1-16

Abstract: It is important to assess experienced quality of care in nursing homes, as this portrays what is important to residents and helps identify what quality improvements should focus on. Connecting Conversations is a narrative method that assesses experienced quality of care from the resident’s perspective in nursing homes by having separate conversations with residents, family, and professional caregivers (triads) within a learning network. This study assessed the validity of performing the narrative method, Connecting Conversations. Trained nursing home staff (interviewers) performed the conversations in another nursing home than where they were employed. In total, 149 conversations were performed in 10 nursing homes. Findings show that experts deemed the narrative assessment method appropriate and complete to assess experienced quality of care (face validity). The questions asked appeared to capture the full construct of experienced quality of care (content validity). Additionally, there was a range in how positive conversations were and first results indicated that a nursing home scoring higher on satisfaction had more positive conversations (construct validity). More data are needed to perform additional construct validity analyses. In conclusion, Connecting Conversations shows promising results for its use as a valid narrative method to assess experienced quality of care.

Keywords: narrative; quality assessment; validity; interviews; relationship-centered care; quality of care; triad; resident perspective (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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