Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers

Hae-ryoung Chun, Inhyung Cho, Youngeun Choi and Sung-il Cho
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Hae-ryoung Chun: The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea
Inhyung Cho: The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea
Youngeun Choi: The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea
Sung-il Cho: The Department of Public Health Science, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea

IJERPH, 2020, vol. 17, issue 14, 1-16

Abstract: Analyzing men and women separately, we examined the associations between six key elements of the psychosocial work environment of pink-collar workers ( n = 7633) and the risk of depression, using logistic regression analysis with data from the Fifth Korean Working Conditions Survey (KWCS) conducted in 2017. We assessed the risk of depression according to the presence of emotional display rules (EDR), health and safety information (HSI), and emotional labor. In males, the risk of depression increased when there were no EDR and they had to interact with angry customers (OR 1.94, 95% CI 1.14–3.30). For women, the risk of depression increased if they had to interact with angry customers and EDR were present (OR, 1.73; 95% CI, 1.00–3.00), and if they did not receive HSI but had to interact with angry customers (OR, 1.66; 95% CI, 1.02–2.71), or hid their emotions and did not receive HSI (OR, 1.90; 95% CI, 1.50–2.40). The risk of depression increased more in the presence of EDR among women who hid their emotions (OR 1.80, 95% CI, 1.40–2.31) compared to women who did not hide their emotions and in the absence of EDR. Therefore, it is necessary to consider the effects of gender-specific factors on the risk of depression and revise current guidelines accordingly.

Keywords: emotional demand; service work; sales work; emotional display rules; health and safety information; The Korean Working Conditions Survey (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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