Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Diana Jiménez-Rodríguez, Diego Ruiz-Salvador, María del Mar Rodríguez Salvador, Mercedes Pérez-Heredia, Francisco José Muñoz Ronda and Oscar Arrogante
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Diana Jiménez-Rodríguez: Department of Nursing, Physiotherapy and Medicine, University of Almeria, 04120 Almeria, Spain
Diego Ruiz-Salvador: Department of Nursing, Physiotherapy and Medicine, University of Almeria, 04120 Almeria, Spain
María del Mar Rodríguez Salvador: Knowledge and Research Management Department, Primary Care District of Almeria, 04007 Almeria, Spain
Mercedes Pérez-Heredia: Research Management Department, Primary Care District Poniente of Almeria, 04700 El Ejido-Almeria, Spain
Francisco José Muñoz Ronda: Knowledge and Research Management Department, Primary Care District of Almeria, 04007 Almeria, Spain
Oscar Arrogante: University Centre of Health Sciences San Rafael, San Juan de Dios Foundation, Nebrija University, 28036 Madrid, Spain

IJERPH, 2020, vol. 17, issue 15, 1-16

Abstract: The use of telemedicine has greatly increased, largely derived from the COVID-19 pandemic, which has created the need for a guide aimed towards the adequate management of a modality of health care: the video consultation. A Delphi study composed of three rounds was conducted with 16 experts in holding video consultations and managing non-technical skills from different specialties and nationalities to conceive a consensus on the criteria needed for properly managing video consultations by healthcare professionals. The consensus criteria were defined by three dimensions (preparation of video consultation, video consultation process, and post-video consultation) and their corresponding items. Excellent consensus data was obtained; therefore, use is recommended by any healthcare professional who is going to utilize a video consultation, in order to manage it effectively.

Keywords: consensus; COVID-19; Delphi method; healthcare providers; telemedicine; video consultation (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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