The Influence of Work Resources, Demands, and Organizational Culture on Job Satisfaction, Organizational Commitment, and Citizenship Behaviors of Spanish Police Officers

Alexandra Marcos, Cristina García-Ael and Gabriela Topa
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Alexandra Marcos: Department of Social and Organizational Psychology, National Distance Education University UNED, 28040 Madrid, Spain
Cristina García-Ael: Department of Social and Organizational Psychology, National Distance Education University UNED, 28040 Madrid, Spain
Gabriela Topa: Department of Social and Organizational Psychology, National Distance Education University UNED, 28040 Madrid, Spain

IJERPH, 2020, vol. 17, issue 20, 1-21

Abstract: The present study aims to analyze the influence of work demands and resources (support and control) on the attitudes and behaviors (satisfaction, organizational commitment, and organizational citizenship behaviors toward the organization, OCBO) of Spanish police officers, and to examine the potential mediating role of the flexibility-oriented organizational culture. Participants were 182 Spanish police officers. The analysis was carried out using the Smart PLS (Partial Least Squares) program. Firstly, reliability and convergent and discriminant validity were analyzed. Secondly, the structural model was evaluated. Overall, findings support the hypothesized model, except there was not a significant effect of demands and support on OCBO (Organizational Citizenship Behavior Organization-oriented). Results of the importance-performance map analysis also show that, in terms of predicted job satisfaction and organizational commitment, control and support are not so important, but both of them perform relatively well compared to the remaining constructs (demands and flexibility-oriented culture).

Keywords: work demands; work resources; organizational culture; job satisfaction; organizational commitment; organizational citizenship behaviors (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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