The Determinants for Food Safety Push Notifications on Continuance Intention in an E-Appointment System for Public Health Medical Services: The Perspectives of UTAUT and Information System Quality

Yu-Ping Lee, Hsin-Yeh Tsai and Athapol Ruangkanjanases
Additional contact information
Yu-Ping Lee: Department of Business Administration, Shu-Te University, Hengshan Road, No. 59, Kaohsiung 82445, Taiwan
Hsin-Yeh Tsai: Department of Business Administration, Shu-Te University, Hengshan Road, No. 59, Kaohsiung 82445, Taiwan
Athapol Ruangkanjanases: Chulalongkorn Business School, Chulalongkorn University, 254 Phayathai Road, Bangkok 10330, Thailand

IJERPH, 2020, vol. 17, issue 21, 1-15

Abstract: Compared to other appointment methods in public hospitals, registering through the Internet or utilizing e-appointments, or registering online as an outpatient, can provide more information to the user. This research investigated the integration of unified theory of the acceptance and use of technology and information system quality in determining factors that influence the adoption of e-appointments by patients, based on the requirements of food safety consultation in Taiwan. Empirical data from 369 valid samples were assessed using Partial Least Squares (PLS). The key findings of this study indicated that patients’ acceptance of e-appointments was influenced by users’ perceptions (i.e., performance expectancy and facilitating conditions), along with information quality and service quality. The practical and academic implications are provided for future practitioners and scholars, and to enhance patients’ usage of e-appointments in their healthcare activities.

Keywords: push notifications of food safety; e-appointment; unified theory of the acceptance and use of technology (UTAUT); information system quality (ISQ); public medical services; partial least squares (PLS) (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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