Structural Relationship among Physical Self-Efficacy, Psychological Well-Being, and Organizational Citizenship Behavior among Hotel Employees: Moderating Effects of Leisure-Time Physical Activity

Ji-hoon Kang, Yun-ho Ji, Woo-yeul Baek and Kevin K. Byon
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Ji-hoon Kang: Department of Physical Education, Chuncheon National University of Education, Gongji-ro 126, Korea
Yun-ho Ji: Department of Tourism Administration, Kangwon National University, Gangwondaehak-gil 1 KR, Korea
Woo-yeul Baek: School of Sport Science, Kyonggi University, Gwanggyosan-ro 154-42, Korea
Kevin K. Byon: Department of Kinesiology, Indiana University, Bloomington, IN 47405, USA

IJERPH, 2020, vol. 17, issue 23, 1-14

Abstract: Critics argue that service firms should pay more attention to human resource management’s psychological and voluntary aspects to contribute to overall organizational development. The purpose of this study was to investigate the effects of physical self-efficacy on the psychological well-being and organizational citizenship behavior among hotel employees and the moderating effects of leisure-time physical activity on the relationships between the previously mentioned variables. To achieve the research purpose, 346 hotel employees working at the room, food, beverage, and kitchen departments of 10 hotels located in Seoul, South Korea, participated in the study. The researchers visited their department meetings and provided a brief description of the present study and informed consent forms to participate in the study. After obtaining written informed consent forms, the researchers distributed the surveys and asked participants to complete them. Several statistical analyses, including descriptive statistics, confirmatory factor analysis (CFA) for examining the hypothesized model’s psychometric properties, and structural equation modeling (SEM) for testing the hypotheses were conducted using SPSS Ver. 23.0 and AMOS 23.0. Results revealed that perceived physical ability and self-presentation confidence, and psychological well-being positively affected organizational citizenship behavior. Perceived physical ability also had a positive effect on psychological well-being. Lastly, leisure-time physical activity had a partial moderating role in the relationships between the variables mentioned above. This study suggests that promoting employees’ participation in leisure-time physical activity is needed to improve service workers’ organizational citizenship behavior via physical self-efficacy and psychological well-being enhancement.

Keywords: physical self-efficacy; psychological well-being; organizational citizenship behavior; leisure-time physical activity; hotel employees (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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