A Scoping Review on How to Make Hospitals Health Literate Healthcare Organizations

Patrizio Zanobini, Chiara Lorini, Alberto Baldasseroni, Claudia Dellisanti and Guglielmo Bonaccorsi
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Patrizio Zanobini: Department of Health Sciences, University of Florence, Viale GB Morgagni 48, 50134 Florence, Italy
Chiara Lorini: Department of Health Sciences, University of Florence, Viale GB Morgagni 48, 50134 Florence, Italy
Alberto Baldasseroni: Tuscany Regional Centre for Occupational Injuries and Diseases (CeRIMP), Central Tuscany LHU, Via di San Salvi, 12, 50135 Florence, Italy
Claudia Dellisanti: Department of Epidemiology, Regional Health Agency of Tuscany, Via Pietro Dazzi, 1, 50141 Florence, Italy
Guglielmo Bonaccorsi: Department of Health Sciences, University of Florence, Viale GB Morgagni 48, 50134 Florence, Italy

IJERPH, 2020, vol. 17, issue 3, 1-16

Abstract: The concept of health literacy is increasingly being recognised as not just an individual trait, but also as a characteristic related to families, communities, and organisations providing health and social services. The aim of this study is to identify and describe, through a scoping review approach, the characteristics and the interventions that make a hospital a health literate health care organisation (HLHO), in order to develop an integrated conceptual model. We followed Arksey and O’Malley’s five-stage scoping review framework, refined with the Joanna Briggs Institute methodology, to identify the research questions, identify relevant studies, select studies, chart the data, and collate and summarize the data. Of the 1532 titles and abstracts screened, 106 were included. Few studies have explored the effect of environmental support on health professionals, and few outcomes related to staff satisfaction/perception of helpfulness have been reported. The most common types of interventions and outcomes were related to the patients. The logical framework developed can be an effective tool to define and understand priorities and related consequences, thereby helping researchers and policymakers to have a wider vision and a more homogeneous approach to health literacy and its use and promotion in healthcare organizations.

Keywords: health literacy; health literate healthcare organizations; hospital; health equity; logical framework (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

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