The Antecedents and Consequences of Psychological Safety in Airline Firms: Focusing on High-Quality Interpersonal Relationships

Kwang-Ho Lee, Sunghyup Sean Hyun, Haeik Park and Kwangyong Kim
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Kwang-Ho Lee: Department of Management, Ball State University, 2000 W. University Avenue, Muncie, IN 47306, USA
Sunghyup Sean Hyun: School of Tourism, Hanyang University, 17 Haengdang-dong, Seongdonggu, Seoul 04763, Korea
Haeik Park: Department of Hospitality and Tourism Management, Purdue University Fort Wayne, Fort Wayne, IN 46805, USA
Kwangyong Kim: Korean Standards Association, 5, Teheran-ro 69-gil, Gangnam-gu, Seoul 04763, Korea

IJERPH, 2020, vol. 17, issue 7, 1-19

Abstract: A comprehensive review of the literature on service creativity revealed the necessity to expand the line of creativity-based research in the service-driven industry. It also called for the creation of a survey instrument that entails high-quality interpersonal relationships, psychological safety, and learning from failures, by including two creativity-related constructs, namely, creative self-efficacy and employees’ creative work involvement to the model. The current study aimed; (a) to assess the validity and reliability of measurement models; and (b) to empirically examine the integrated proposed model consisting of salient constructs. A convenience sample of 341 airline employees responded to a self-report questionnaire that was developed using the steps of researchers’ in a comprehensive literature review and refined based on the feedback provided by a panel of five professionals who had worked in airline firms. The resultant data were subjected to exploratory factor analysis (EFA), confirmatory factor analysis (CFA), second-order CFA, and structural equation modeling (SEM) using version 23.0 of AMOS. The results showed that high-quality interpersonal relationships positively influenced psychological safety, which in turn, positively influenced learning from failures and creative self-efficacy. Further, learnings from failures positively influenced creative self-efficacy but not employees’ creative work involvement. Finally, both psychological safety and creative self-efficacy positively influenced employees’ creative work involvement. These findings have significant implications for human resource management practices that aim to promote the creative involvement of airline employees.

Keywords: high-quality interpersonal relationships; psychological safety; learning from failures; creative self-efficacy; creative work involvement (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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