Examining the Determinants of Healthcare Workers’ Performance: A Configurational Analysis during COVID-19 Times

Benito Yáñez-Araque, Sagrario Gómez-Cantarino, Santiago Gutiérrez-Broncano and Víctor-Raúl López-Ruiz
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Benito Yáñez-Araque: Department of Physical Activity and Sports Sciences, Applied Intelligent Systems Research Group, University of Castilla-La Mancha, Av. Carlos III, s/n, 45071 Toledo, Spain
Sagrario Gómez-Cantarino: Department of Nursing, Physiotherapy and Occupational Therapy, Faculty of Physiotherapy and Nursing, University of Castilla-La Mancha, 45004 Toledo, Spain
Santiago Gutiérrez-Broncano: Department of Business Administration, Faculty of Social Sciences, University of Castilla La Mancha, 45600 Talavera de la Reina, Spain
Víctor-Raúl López-Ruiz: Department of Spanish and International Economics, Econometrics and History and Economic Institutions, Faculty of Economics and Business, University of Castilla-La Mancha, 02071 Albacete, Spain

IJERPH, 2021, vol. 18, issue 11, 1-15

Abstract: The evaluation of the work performance of health professionals has focused the interest of scientific research in recent decades as a basis for improving the quality of health services. The global COVID-19 pandemic has pushed countries’ health systems to the limit and had previously unknown consequences on the job performance of health professionals. In this context, what are the determinants of performance? There are numerous studies that link job performance with other variables that directly affect it, such as leadership, job satisfaction, organizational commitment, and work environment. However, there are no studies that jointly relate all these variables, and even less in the field of health. The main objective of this work is to analyse how these variables are configured together to generate a good level of performance of health professionals during the times of COVID-19. To do this, a fuzzy set qualitative comparative analysis (fsQCA) is carried out, an appropriate method that will allow finding the joint causal effects of key variables in human resources to ensure a good level of job performance in health organizations. The study reveals that leadership and commitment are the two key drivers of performance. The data confirm that the “recipe” to achieve a good level of performance consists of the combination of leadership, commitment, and a good work environment. Additionally, in the case of less satisfied workers, linking leadership and commitment is a sufficient condition.

Keywords: COVID-19; healthcare workers; job performance; leadership; organizational commitment; job satisfaction; work environment; fsQCA (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
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