Job Competency and Intention to Stay among Nursing Assistants: The Mediating Effects of Intrinsic and Extrinsic Job Satisfaction

Yu-Chia Chang, Te-Feng Yeh, I-Ju Lai and Cheng-Chia Yang
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Yu-Chia Chang: Department of Healthcare Administration, Asia University, Taichung 41354, Taiwan
Te-Feng Yeh: Department of Healthcare Administration, Central Taiwan University of Science and Technology, Taichung 40601, Taiwan
I-Ju Lai: Department of Nursing, Taichung Veterans General Hospital, Taichung 40705, Taiwan
Cheng-Chia Yang: Department of Healthcare Administration, Asia University, Taichung 41354, Taiwan

IJERPH, 2021, vol. 18, issue 12, 1-14

Abstract: This study investigated the influences of nursing assistants’ job competency on their intrinsic and extrinsic satisfaction and intention to stay in the profession of long-term care institutions. Understanding the relationship between job competency and job satisfaction, both intrinsic and extrinsic, would enable institutions to strengthen service workers’ intention to stay and to retain essential personnel. This study was a cross-sectional study in which nursing assistants from 26 nursing homes and 15 elderly welfare institutions in Taiwan. The relationship between job competency and intention to stay was discovered to be significantly mediated by intrinsic and extrinsic job satisfaction. Given the staff shortages and difficulty retaining staff in long-term care environments, organizations must be able to strengthen employees’ intention to stay; one suggestion is to improve the employees’ competency, because higher competency results in higher quality of care and greater extrinsic job satisfaction. Furthermore, greater job competency is more likely to result in affirmation and accomplishment, both of which increase intrinsic job satisfaction and thus positively influence intention to stay.

Keywords: job competency; intention to stay; intrinsic job satisfaction; extrinsic job satisfaction; nursing assistants (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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