The Mediated Role of Credibility on Information Sources and Patient Awareness toward Patient Rights

Osnat Roth-Cohen, Shalom Levy and Avi Zigdon
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Osnat Roth-Cohen: School of Communication, Ariel University, Science Park, POB 3, Ariel 40700, Israel
Shalom Levy: Department of Economics and Business Administration, Ariel University, Science Park, POB 3, Ariel 40700, Israel
Avi Zigdon: Department of Health Systems Management, School of Health Systems, Ariel University, Science Park, POB 3, Ariel 40700, Israel

IJERPH, 2021, vol. 18, issue 16, 1-15

Abstract: Although patient rights are an important issue, this remains an understudied research area. Patients are unaware of their rights, lacking control of health care treatments they might deserve. This can contribute to sustaining inequality as well as failure in achieving welfare policy goals. Drawing on channel complementarity theory, the current study explored patients’ awareness toward their rights, and the credibility of information sources related to patient rights. In a web-based survey, 994 Israeli participants, suffering from chronic illness and using health services, were recruited. To examine the study’s theoretical framework and relationships among the constructs and test the hypotheses, a path analysis was conducted using Structural Equation Modeling. The research model depicts direct and indirect relationships between constructs, and the relevant coefficients. The results show a direct and positive interaction between information credibility and patient rights awareness (? = 0.10, p = 0.019). Information credibility partially mediates the relationship between public service information sources and patient rights awareness (bootstrap with 95% CI: 0.01–0.07; p = 0.015). The mass media information sources construct is directly and positively related to information credibility (? = 0.36, p = 0.000). Age was found as a moderator, indicating that information credibility is a factor only at lower ages. Therefore, patient rights should be systematically and reliably accessible in order to raise the awareness and trust of chronic patients regarding information about patient rights. Using planned health communication campaigns mainly via public service sources that are perceived as trustworthy can help contribute to approach patients more effectively and provide them with accessible and detailed information about their rights.

Keywords: patient rights; awareness; mass media; public health service; health information interoperability; Israel (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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