The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance

Giulia Casu, Marco Giovanni Mariani, Rita Chiesa, Dina Guglielmi and Paola Gremigni
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Giulia Casu: Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy
Marco Giovanni Mariani: Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy
Rita Chiesa: Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy
Dina Guglielmi: Department of Education Studies “Giovanni Maria Bertin”, University of Bologna, 40127 Bologna, Italy
Paola Gremigni: Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy

IJERPH, 2021, vol. 18, issue 18, 1-15

Abstract: Job satisfaction (JS) is an indicator of individual psychosocial health. Consistent evidence showed that voluntary extra-role behavior in organizations, namely organizational citizenship behavior (OCB), can also contribute to individual psychological health. JS has been found to positively influence employees’ OCB, and both JS and OCB have been found to predict employees’ task performance (TP). The purpose of this study was to investigate whether employees’ OCB mediates the relationship of JS with TP, taking into consideration gender as a potential moderator, and other sociodemographic and work-related characteristics as confounding variables. A total of 518 employees, 54.6% women, aged 19–66 years with a mean age of about 36 years, completed measures of JS, OCB, and TP. Results showed a partial mediation of OCB in the JS-TP relationship, which was invariant across gender. A potential practical implication of findings is that human resource managers and practitioners might ultimately benefit male and female employees’ well-being as well as the organizations’ productivity by developing targeted individual- and group-level trainings and interventions to enhance JS and OCB.

Keywords: job satisfaction; organizational citizenship behavior; task performance; path analysis; mediation; moderation; gender (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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