Application of Artificial Intelligence-Based Technologies in the Healthcare Industry: Opportunities and Challenges

DonHee Lee and Seong No Yoon
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DonHee Lee: College of Business Administration, Inha University, Incheon 22212, Korea
Seong No Yoon: Department of Business Edward Waters College, Jacksonville, FL 32209, USA

IJERPH, 2021, vol. 18, issue 1, 1-18

Abstract: This study examines the current state of artificial intelligence (AI)-based technology applications and their impact on the healthcare industry. In addition to a thorough review of the literature, this study analyzed several real-world examples of AI applications in healthcare. The results indicate that major hospitals are, at present, using AI-enabled systems to augment medical staff in patient diagnosis and treatment activities for a wide range of diseases. In addition, AI systems are making an impact on improving the efficiency of nursing and managerial activities of hospitals. While AI is being embraced positively by healthcare providers, its applications provide both the utopian perspective (new opportunities) and the dystopian view (challenges to overcome). We discuss the details of those opportunities and challenges to provide a balanced view of the value of AI applications in healthcare. It is clear that rapid advances of AI and related technologies will help care providers create new value for their patients and improve the efficiency of their operational processes. Nevertheless, effective applications of AI will require effective planning and strategies to transform the entire care service and operations to reap the benefits of what technologies offer.

Keywords: AI-based technology; real-world cases; opportunities and challenges; policy and management support; healthcare industry (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (11)

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