Exploring the Relationship between Window View Quantity, Quality, and Ratings of Care in the Hospital

Sahar Mihandoust, Anjali Joseph, Sara Kennedy, Piers MacNaughton and May Woo
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Sahar Mihandoust: Center for Health Facilities Design and Testing, School of Architecture, College of Architecture, Arts and Humanities, Clemson University, Clemson, SC 29634, USA
Anjali Joseph: Center for Health Facilities Design and Testing, School of Architecture, College of Architecture, Arts and Humanities, Clemson University, Clemson, SC 29634, USA
Sara Kennedy: Center for Health Facilities Design and Testing, School of Architecture, College of Architecture, Arts and Humanities, Clemson University, Clemson, SC 29634, USA
Piers MacNaughton: View, Inc., Milpitas, CA 95035, USA
May Woo: View, Inc., Milpitas, CA 95035, USA

IJERPH, 2021, vol. 18, issue 20, 1-14

Abstract: Hospital ratings reflect patient satisfaction, consumer perception of care, and create the context for quality improvement in healthcare settings. Despite an abundance of studies on the health benefits of the presence and content of window views, there is a gap in research examining how these features may impact patient satisfaction and consumer perceptions of the quality of care received. A quantitative exploratory study collected data from 652 participants regarding their previous stay in the hospital, their perception of windows in their room, and their perception of their room, the hospital, and the quality of care received. On a scale of 0–10, participants with access to windows gave a 1-unit higher rating for the hospital. Access to window views from their bed provided a 1-unit increase, and having a view to green spaces resulted in a 2-unit increase in hospital ratings. Statistically significant results were also found for room ratings and care ratings. Windows in the patient rooms impact the key patient satisfaction measures and patient experience during the hospital stay. Patient room design, bed set up, and quantity and quality of window views may play an important role in shaping the patient’s experience.

Keywords: window views; nature views; hospital rating; quality of care; healthcare design; stress; patient satisfaction (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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