Employees’ Work-Related Well-Being during COVID-19 Pandemic: An Integrated Perspective of Technology Acceptance Model and JD-R Theory

Marjan Shamsi, Tatiana Iakovleva, Espen Olsen and Richard P. Bagozzi
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Marjan Shamsi: Department of Innovation, Leadership, and Marketing, University of Stavanger, 4021 Stavanger, Norway
Tatiana Iakovleva: Department of Innovation, Leadership, and Marketing, University of Stavanger, 4021 Stavanger, Norway
Espen Olsen: Department of Innovation, Leadership, and Marketing, University of Stavanger, 4021 Stavanger, Norway
Richard P. Bagozzi: Ross School of Business, University of Michigan, Ann Arbor, MI 48109-1234, USA

IJERPH, 2021, vol. 18, issue 22, 1-22

Abstract: Employees’ work-related well-being has become one of the most significant interests of researchers and organizations due to the COVID-19 pandemic. This study examines how job characteristics such as mental load and team support, and technology-related factors such as perceived ease of use, perceived usefulness, and technology acceptance, impact employees’ work engagement as a dimension of work well-being. Data were collected through a sample of 610 academic employees from three Norwegian universities after COVID-19 restrictions were implemented. The structural model estimation showed that mental load, perceived team support, and technology acceptance were significantly related to work engagement. It also showed that perceived usefulness, perceived ease of use, and mental load were significantly related to technology acceptance. Furthermore, the analysis showed that technology acceptance partially mediates the relationship between job characteristics and work engagement, and fully mediates the relationship between technology-related perceptions and work engagement. Building on the technology acceptance model (TAM) and job demands-resources (JD-R) theory, this study provides insights into the effects of job-related and technology-related factors on remote workers’ well-being. By doing so, we contribute to the existing literature by demonstrating how remote working with the use of newly implemented technologies can be related to employees’ well-being during a pandemic.

Keywords: COVID-19; remote working; technology acceptance; well-being; work engagement; perceived team support; mental load (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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