Telework and Social Services in Spain during the COVID-19 Pandemic

Aleix Morilla-Luchena, Rocío Muñoz-Moreno, Alfonso Chaves-Montero and Octavio Vázquez-Aguado
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Aleix Morilla-Luchena: Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain
Rocío Muñoz-Moreno: Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain
Alfonso Chaves-Montero: Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain
Octavio Vázquez-Aguado: Department of Sociology, Social Work and Public Health, Faculty of Social Work, COIDESO Research Centre, Contemporary Thought and Innovation for Social Development, University of Huelva, 21007 Huelva, Spain

IJERPH, 2021, vol. 18, issue 2, 1-14

Abstract: This paper analyses teleworking in social services during the state of alarm caused by the COVID-19 pandemic in Spain. It has a double objective: To analyse the profile of the professional who teleworked in social services and, on the other hand, to analyse the perception of teleworkers of working conditions during this period, as well as the degree to which they have been affected by them depending on whether they work face-to-face or telematically. To this end, a questionnaire was administered to Spanish social service professionals working, obtaining a sample of 560 professionals in the sector. The profile obtained in relation to teleworking may be especially useful when considering the progressive incorporation of more non-presential activity in social services, and the results show that, although teleworking has been perceived as an efficient way of overcoming the limitations to face-to-face work arising from the pandemic, both the positive and negative consequences of the implementation of this modality of work should be carefully assessed.

Keywords: teleworking; social services; COVID-19; quality of working life; job satisfaction (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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