Navigational Needs and Preferences of Hospital Patients and Visitors: What Prospects for Smart Technologies?

Jan Ženka, Jan Macháček, Pavel Michna and Pavel Kořízek
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Jan Ženka: Department of Social Geography and Regional Development, Faculty of Science, University of Ostrava, Chittussiho 10, 710 00 Ostrava, Czech Republic
Jan Macháček: Department of Social Geography and Regional Development, Faculty of Science, University of Ostrava, Chittussiho 10, 710 00 Ostrava, Czech Republic
Pavel Michna: AGEL a. s., Jungmannova 28/17, Nové Město, 110 00 Praha 1, Czech Republic
Pavel Kořízek: AGEL Research and Training Institute, Mathonova 291/1, Krasice, 796 04 Prostějov, Czech Republic

IJERPH, 2021, vol. 18, issue 3, 1-20

Abstract: In this paper, we map navigational needs and preferences of patients and visitors to evaluate the appropriateness of a smartphone navigation application in the hospital in contrast to other, more traditional navigational cues. We test the effects of sociodemographic variables (age, gender, education) on wayfinding strategies and preferences of respondents (using chi2 tests). Empirical research is based on the survey among 928 patients/visitors of the Vítkovice Hospital in Ostrava, Czechia. We found a relatively weak association between gender and wayfinding—no major differences between men and women in navigational preferences were found. Age was the most important predictor of wayfinding. Respondents in the over-60-year age group were characteristic of a lower interest in changes of the navigational system and low willingness to use mobile applications for navigation—people between 41 years and 60 years were the biggest supporters of changes. Correspondingly, demand for improvement of navigation (including a mobile application) was positively correlated with educational level.

Keywords: wayfinding; hospital; spatial abilities; gender; age; smartphone navigation (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
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