Impact of Multifaceted Workplace Bullying on the Relationships between Technology Usage, Organisational Climate and Employee Physical and Emotional Health

Mehwish Iftikhar, Muhammad Imran Qureshi, Shazia Qayyum, Iram Fatima, Sriyanto Sriyanto, Yasinta Indrianti, Aqeel Khan and Leo Dana
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Mehwish Iftikhar: NUST Business School, National University of Science and Technology, Islamabad 44000, Pakistan
Muhammad Imran Qureshi: Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, Melaka 76100, Malaysia
Shazia Qayyum: Institute of Applied Psychology, University of the Punjab, Lahore 54782, Pakistan
Iram Fatima: Institute of Applied Psychology, University of the Punjab, Lahore 54782, Pakistan
Sriyanto Sriyanto: Social Studies Department, Universitas Muhammadiyah Purwokerto, Purwokerto 53182, Indonesia
Yasinta Indrianti: Entrepreneurship Department, Podomoro University, Jakarta 11470, Indonesia
Aqeel Khan: Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia (UTM), Skudai, Johor Bahru 81310, Malaysia

IJERPH, 2021, vol. 18, issue 6, 1-19

Abstract: This research article investigates the effect of organisational climate and technology usage on employees’ physiological and emotional health damage resulting from face-to-face bullying and cyberbullying at the workplace. Furthermore, we investigated emotional intelligence as a coping strategy to moderate employee physiological and emotional health damage. The research used a quantitative research design. A five-point Likert-scale questionnaire was used to collect data from a multistage sample of 500 officials from Pakistan’s four service sectors. Results revealed that organisational climate and technology usage are negatively related to face-to-face bullying and cyberbullying at the workplace. At the same time, workplace bullying adversely affects an employee’s emotional and physiological health. However, emotional intelligence can reduce an employee’s emotional health damage due to workplace bullying. Thus, we suggest incorporating emotional intelligence training at the workplace to minimise the devastating effects of face-to-face bullying and cyberbullying on employees’ physical and emotional health.

Keywords: organisational climate; technology usage; workplace bullying; cyberbullying; emotional intelligence (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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