MBTI Personality Types of Korean Cabin Crew in Middle Eastern Airlines, and Their Associations with Cross-Cultural Adjustment Competency, Occupational Competency, Coping Competency, Mental Health, and Turnover Intention

Mina Song, Hyun-jun Choi and Sunghyup Sean Hyun
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Mina Song: School of Tourism, Hanyang University, 222 Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea
Hyun-jun Choi: Department of Hotel and Foodservice Management, Cheng Ju University, 298 Daesung-ro, Cheongwon-gu, Cheong Ju 28503, Korea
Sunghyup Sean Hyun: School of Tourism, Hanyang University, 222 Wangsimni-ro, Seongdong-gu, Seoul 04763, Korea

IJERPH, 2021, vol. 18, issue 7, 1-20

Abstract: The purposes of this study were (1) to identify MBTI (Myers–Briggs Type Indicator) personality profiles of Korean cabin crew in Middle Eastern airlines, (2) to determine whether MBTI personality affects their cross-cultural adjustment competency, occupational competency, and coping competency, and (3) to analyze the impact of these variables on their mental health and turnover intention. Furthermore, we verified (4) the moderating effect of cabin crew’s previous overseas experience on the relationship between cross-cultural adjustment competency and turnover intention. MBTI-Form M test and a survey questionnaire were distributed to 185 Korean cabin crew members in Middle Eastern airlines, and 172 valid datapoints were used for analysis. It was revealed that the cabin crew members showed significantly different levels of cross-cultural adjustment competency, occupational competency, and coping competency depending on their personality traits. Furthermore, those with higher cross-cultural adjustment competency and stress coping are more likely to have positive mental health, which also had an influence on lowering their turnover intention. Occupational competency had no significant association with mental health; however, it directly affects turnover intention. The findings will contribute not only to career plan guidelines for cabin crew aspirants, but also to airlines’ recruitment strategies as well as human resources management in aviation industry.

Keywords: MBTI; personality; airline; cabin crew; flight attendant; cross-cultural adjustment competency; occupational competency; job competency; coping; stress coping; coping competence; mental health; turnover intention (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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