Developing a Stigma Scale for the Workplace: Focus on an Airline Cabin Crew

Haeok Liz Kim and Sunghyup Sean Hyun
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Haeok Liz Kim: Computational Social Science Center, Hanyang University, Seoul 04763, Korea
Sunghyup Sean Hyun: School of Tourism, Hanyang University, Seoul 04763, Korea

IJERPH, 2021, vol. 18, issue 8, 1-20

Abstract: The purpose of this study is to develop metrics for stigma-producing factors by conducting a survey among stigma inflictors, that is, people who participate in the stigmatization of others. This study attempted to develop a stigma measurement scale for service industry workers. This study focused airline cabin crew members in accordance with a seven-step scale development procedure to derive stigma measurement variables. As a result, the stigma scale developed in this study consists of 6 factors (work ability, conscientiousness, selfishness, work ethics, appearance, neuroticism) containing 28 measurement items. This study indicates the need to find countermeasures that can reduce stigmatization of employees within organizations. At a personal level, the practical implication is to prevent stigmatization from occurring within the organization by improving the perception of stigma by cabin crew within the airline organization. At the organizational level, the practical implication is to analyze and reduce the factors of social stigma that negatively affect organizational performance.

Keywords: stigma; stigma scale; criterion validity; scale development; airline cabin crew (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
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