Model of Organizational Commitment Applied to Health Management Systems

Mercedes Rodríguez-Fernández, Juan Herrera and Carlos de las Heras-Rosas
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Mercedes Rodríguez-Fernández: Department of Economics and Business Administration, Universidad de Málaga, 29071 Málaga, Spain
Juan Herrera: Department of Economics and Business Administration, Universidad de Málaga, 29071 Málaga, Spain
Carlos de las Heras-Rosas: Department of Economics and Business Administration, Universidad de Málaga, 29071 Málaga, Spain

IJERPH, 2021, vol. 18, issue 9, 1-21

Abstract: In this paper, we try to build on the problems surrounding the management of human resources in health care organizations worldwide. After the analysis of the reviewed literature, we detected that the scientific community considers several recurring themes that need attention: stress, burnout, and turnover intention. Based on this, we developed a model of organizational commitment that aims to achieve performance and health quality, its main result the establishment of the appropriate management policies in order to avoid the abandonment of the organization through the search for commitment and job satisfaction. Amongst our main conclusions, we highlight the need to implement a human resources model for hospital administrators based on the relationships with “patients” not “clients” through the maintenance of a positive and strong atmosphere of staff participation. It is important to develop innovative practices related to clear job design that eliminate reasons for ambiguity and stress in executing the tasks of the healthcare system. Finally, we urge training programs in transformational leadership to promote the well-being and organizational commitment of employees.

Keywords: organizational commitment; healthcare; nurses; patients; job satisfaction; SciMAT (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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