Evaluation of Patients’ Perception of Safety in an Italian Hospital Using the PMOS-30 Questionnaire

Sara Schiavone, Angela Annecchiarico, Danilo Lisi, Mario Massimo Mensorio and Francesco Attena
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Sara Schiavone: Department of Experimental Medicine, University of Campania “Luigi Vanvitelli”, 80138 Naples, Italy
Angela Annecchiarico: Azienda Ospedaliera Sant’Anna e San Sebastiano Caserta, 81100 Caserta, Italy
Danilo Lisi: Azienda Ospedaliera Sant’Anna e San Sebastiano Caserta, 81100 Caserta, Italy
Mario Massimo Mensorio: Azienda Ospedaliera Sant’Anna e San Sebastiano Caserta, 81100 Caserta, Italy
Francesco Attena: Department of Experimental Medicine, University of Campania “Luigi Vanvitelli”, 80138 Naples, Italy

IJERPH, 2021, vol. 18, issue 9, 1-10

Abstract: Background: In our study, an Italian version of the PMOS-30 questionnaire was used to evaluate its feasibility and to improve health care quality in an Italian hospital. Methods: A cross-sectional study was conducted with 435 inpatients at a hospital in the Campania Region of Southern Italy using the PMOS-30 questionnaire and two other questions to assess patient feedback about the overall perception of safety. Results: The item “I was always treated with dignity and respect” showed the greatest percentage of agreement (agree/strongly agree = 89.2%; mean = 4.24). The least agreement was associated with the four “Staff Roles and Responsibilities” items (agree/strongly agree ranged from 31.5 to 40.0%; weighted mean = 2.84). All other 25 items had over 55.0% agreement, with 19 items over 70%. Moreover, 94.5% of the patients considered the safety of the ward sufficient/good/very good, and 92.8% did not notice situations that could cause harm to patients. Conclusion: Patient perception of safety was found to be satisfactory. The results were presented to the hospital decision makers for suggesting appropriate interventions. Our experience showed that the use of the PMOS-30 questionnaire may improve safety and health care quality in hospital settings through patient feedback.

Keywords: patient safety; hospital; questionnaire; PMOS-30; patient feedback; feasibility (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
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