Post-Pandemic Patient Safety Culture: A Case from a Large Metropolitan Hospital Group in Taiwan

Hsing Yu Chen, Luo Lu, Yi Ming Ko, Jui Wen Chueh, Shu Ya Hsiao, Pa Chun Wang and Cary L. Cooper
Additional contact information
Hsing Yu Chen: Department of Obstetrics and Gynecology, Taipei City Hospital and Musoon Women’s and Children’s Clinic, Taipei 10491, Taiwan
Luo Lu: Department of Business Administration, National Taiwan University, Taipei 10617, Taiwan
Yi Ming Ko: Department of Business Administration, National Taiwan University, Taipei 10617, Taiwan
Jui Wen Chueh: Medical Quality Management Center, Taipei City Hospital, Taipei 10341, Taiwan
Shu Ya Hsiao: Medical Quality Management Center, Taipei City Hospital, Taipei 10341, Taiwan
Pa Chun Wang: Joint Commission of Taiwan, Taipei 22069, Taiwan
Cary L. Cooper: Alliance Manchester Business School, University of Manchester, Manchester M15 6PB, UK

IJERPH, 2021, vol. 18, issue 9, 1-18

Abstract: Patient safety is the core goal of medical institutions. The present study focuses on the patient safety culture and staff well-being admit the COVID-19 pandemic. In a large metropolitan hospital group, 337 employees who had participated in the quality improvement interventions completed an anonymous questionnaire of patient safety culture and personal well-being. The multiple regression analyses indicated that managerial role, seniority, female gender and direct contact with a patient were significantly related to the positive attitude on overall or certain dimensions of safety culture. Multivariate analysis also found that dimensions of teamwork climate, safety climate, job satisfaction and stress recognition as patient safety culture predicted staff exhaustion. Finally, comparing with the available institutional historic data in 2018, the COVID group scored higher on the working condition dimension of patient safety culture, but lower on the stress recognition dimension. The COVID group also scored higher on exhaustion. In the post-pandemic era, there seems to be an improvement on certain aspect of the patient safety culture among hospital staff, and the improvement is more prevalent for managers. However, exhaustion is also a poignant problem for all employees. These findings can inform hospital decision-makers in planning and implementing future improvements of patient safety culture and promoting employee well-being and resilience. Our findings also reveal directions for future research.

Keywords: patient safety culture; safety attitudes questionnaire (SAQ); exhaustion; COVID-19 (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/1660-4601/18/9/4537/pdf (application/pdf)
https://www.mdpi.com/1660-4601/18/9/4537/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jijerp:v:18:y:2021:i:9:p:4537-:d:542842

Access Statistics for this article

IJERPH is currently edited by Ms. Jenna Liu

More articles in IJERPH from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().