Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review

Boshra H. Namin, Torvald Øgaard and Jo Røislien
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Boshra H. Namin: Norwegian School of Hotel Management, University of Stavanger, 4021 Stavanger, Norway
Torvald Øgaard: Norwegian School of Hotel Management, University of Stavanger, 4021 Stavanger, Norway
Jo Røislien: Department of Quality and Health Technology, Faculty of Health Sciences, University of Stavanger, 4021 Stavanger, Norway

IJERPH, 2021, vol. 19, issue 1, 1-19

Abstract: Incivility has been identified as a prevalent and crucial issue in workplaces and one that may be associated with detrimental effects on employees and organizational outcomes, such as turnover intention. Many studies have been published regarding the effects of incivility, but there is a lack of integrative reviews and meta-analyses. The aim of the present study is to conduct an early meta-analysis of the relationship between employees’ perceptions of workplace incivility and their turnover intentions. Six databases, including ISI Web of Science, PsychInfo, Scopus, Emerald, Hospitality & Tourism Complete, and Soc Index, were searched to identify empirical articles for this meta-analytical paper. The results of statistical meta-analyses and meta-regression suggest that there is a positive relationship between perceived incivility and turnover intentions in employees and that relationship is consistent across different sources of workplace incivility. However, we did observe a possible interaction effect of “supervisor” and “coworker incivility”. The results also suggest that the relationship between workplace incivility and turnover intention is stronger in the academic sector than in other industries and stronger in the United States than in other countries.

Keywords: workplace incivility; turnover intention; organizations; meta-analysis (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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