Toward Improving Working Conditions to Enhance Professionalism of Convention Workers: Focusing on the Difference between Job Satisfaction and Job Performance According to Professionalism Perception

Wenyan Yan, Eunjin Kim, Soyeon Jeong and Yeonghye Yoon
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Wenyan Yan: Business Administration Major, Honam University, Gwangju 62399, Korea
Eunjin Kim: Department of Urban Policy Research, Goyang Research Institute, Goyang 10393, Korea
Soyeon Jeong: MECnWIP, Daejeon 35316, Korea
Yeonghye Yoon: Global MICE Major, Dongduk Women’s University, Seoul 02748, Korea

IJERPH, 2022, vol. 19, issue 10, 1-14

Abstract: In recent years, the importance of professionalism of convention workers has been rapidly emerging. Therefore, the purpose of this study is to establish a strategy for strengthening the professionalism of convention workers. For this, the study investigates if there are any differences in job satisfaction and job performance based on the segmented groups of professionalism perception of convention workers. The results of factor analysis showed six underlying dimensions of professionalism perception of convention workers. Cluster analysis showed that there were different segmented groups of professionalism perception: high level (cluster 1), low level (cluster 2), moderate level (cluster 3). Lastly, MANOVA showed that there were differences in job satisfaction and job performance among the segmented groups. More theoretical and practical implications are discussed in the conclusion.

Keywords: job satisfaction; job performance; professionalism perception; convention workers; cluster analysis (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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