Exploring Usability and Patient Attitude towards a Smart Hospital Service with the Technology Acceptance Model

Jui-Che Tu, Shi Chen Luo, Yi-Lin Lee, Ming-Feng Shih and Shu-Ping Chiu
Additional contact information
Jui-Che Tu: Graduate School of Design, National Yunlin University of Science & Technology, Yunlin 640301, Taiwan
Shi Chen Luo: Graduate School of Design, National Yunlin University of Science & Technology, Yunlin 640301, Taiwan
Yi-Lin Lee: Bachelor Program in Industrial Technology, National Yunlin University of Science & Technology, Yunlin 640301, Taiwan
Ming-Feng Shih: National Taiwan University Hospital Yunlin Branch, Yunlin 640301, Taiwan
Shu-Ping Chiu: Lin Fengmian Academy of Fine Arts, Jiaying University, Meizhou 514015, China

IJERPH, 2022, vol. 19, issue 10, 1-19

Abstract: The demand for health care has increased with the development of global technology and the rise of public health awareness, and smart service systems have also been introduced to medical care to relieve the pressure on hospital staff. However, the survey found that patients’ willingness to use smart services at the time of consultation has not improved. The main research purpose of this study was to understand the willingness of patients from various groups to use smart medical service systems and to explore the influencing factors on patients’ use of smart service systems in hospitals through the technology acceptance model. This study distributed questionnaires in the outpatient area of National Taiwan University Hospital Yunlin Branch, and a total of 202 valid questionnaires were obtained. After related research and regression analysis, it was found that patients paid more attention to the benefits and convenience brought by smart services. If patients believed that smart services were trustworthy and beneficial to themselves, their usage intention and attitude would be positive. The results of this study are summarized by the following four points: (1) Designed according to the cultural conditions of different regions; (2) think about design from the patient’s perspective; (3) strengthen the explanation and promotion of smart services; and (4) add humanized care and design. This study could be used as a reference for hospitals to improve their service quality and systems in the future.

Keywords: smart service system; use willingness and attitude; technology acceptance model (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/1660-4601/19/10/6059/pdf (application/pdf)
https://www.mdpi.com/1660-4601/19/10/6059/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jijerp:v:19:y:2022:i:10:p:6059-:d:816922

Access Statistics for this article

IJERPH is currently edited by Ms. Jenna Liu

More articles in IJERPH from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().