Patient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review

Karolina Pogorzelska and Slawomir Chlabicz
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Karolina Pogorzelska: Department of Family Medicine, Medical University of Bialystok, 15-054 Bialystok, Poland
Slawomir Chlabicz: Department of Family Medicine, Medical University of Bialystok, 15-054 Bialystok, Poland

IJERPH, 2022, vol. 19, issue 10, 1-20

Abstract: Telemedicine is a convenient tool for providing medical care remotely. It is routinely offered as an alternative to face-to-face consultations in healthcare settings all over the world. Due to the COVID-19 pandemic and increased use of telemedicine in everyday clinical practice, the effectiveness of this modality and patient satisfaction with telemedicine is a subject of growing concern. PubMed and Google Scholar databases were searched. Papers published between January 2020 and August 2021 which met inclusion and exclusion criteria were analyzed. During the COVID-19 pandemic patients have found telemedicine a beneficial tool for consulting healthcare providers. A high level of satisfaction with telehealth was observed in each study across every medical specialty. Telemedicine is undoubtedly a convenient tool that has helped ensure continuity of medical care during the COVID-19 pandemic thanks to its considerable potential. In particular situations, telehealth may adequately replace face-to-face consultation. Regular patients’ feedback is necessary to improve the use of telemedicine in the future.

Keywords: telemedicine; patient satisfaction; telehealth (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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