The Relationship between Medical Staff’s Emotional Labor, Leisure Coping Strategies, Workplace Spirituality, and Organizational Commitment during the COVID-19 Pandemic

Ming-Zhu Yuan, Hsiang-Fei Chen, Cheng-Chia Yang, Tong-Hsien Chow and Chin-Hsien Hsu
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Ming-Zhu Yuan: Department of Healthcare Administration, Asia University, Taichung 413305, Taiwan
Hsiang-Fei Chen: Department of Leisure Industry Management, National Chin-Yi University of Technology, Taichung 411030, Taiwan
Cheng-Chia Yang: Department of Healthcare Administration, Asia University, Taichung 413305, Taiwan
Tong-Hsien Chow: Department of Leisure Sport and Health Management, St. John’s University, New Taipei 25135, Taiwan
Chin-Hsien Hsu: Department of Leisure Industry Management, National Chin-Yi University of Technology, Taichung 411030, Taiwan

IJERPH, 2022, vol. 19, issue 10, 1-17

Abstract: Many medical issues have gradually emerged under the severe impact of the COVID-19 pandemic, which has not only changed the medical culture but also tested medical staffs’ response abilities, emotional pressure, sense of identity, and belonging to the organization. The relationships among medical staffs’ emotional labor, leisure coping strategies, workplace spirituality, and organizational commitment during the COVID-19 pandemic are explored in this study. With medical staffs as the research subjects, a questionnaire survey was conducted using convenience sampling; a total of 360 questionnaires were distributed and 330 were returned, for a recovery rate of 91%. There were 300 valid questionnaires after 30 invalid questionnaires were excluded, for an effective recovery rate of 90%. SPSS and AMOS software were used for statistical analysis. According to the research results: (1) emotional labor had a significant effect on workplace spirituality, (2) workplace spirituality had a significant impact on organizational commitment, (3) emotional labor had a negative and significant impact on organizational commitment, (4) emotional labor had a significant impact on leisure coping strategies, and (5) the mediating effect of workplace spirituality between emotional labor and organizational commitment was not significant. Finally, relevant practical suggestions are provided based on the results of this study.

Keywords: emotional labor; leisure coping strategies; workplace spirituality; organizational commitment (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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