The Impact of CSR Perceptions on Employees’ Turnover Intention during the COVID-19 Crisis in China

Yang Cheng, Yuan Wang and Feihong Pan
Additional contact information
Yang Cheng: Department of Communication, North Carolina State University, Raleigh, NC 27695, USA
Yuan Wang: Department of Media and Communication, City University of Hong Kong, Hong Kong, China
Feihong Pan: Department of Media and Communication, City University of Hong Kong, Hong Kong, China

IJERPH, 2022, vol. 19, issue 14, 1-14

Abstract: The COVID-19 pandemic has created tremendous challenges for organizations’ corporate social responsibility (CSR), communication, and relationship management with internal stakeholders such as employees. This study conducted an online survey of 466 employees working for large Chinese corporations during the pandemic. A structural equation model based on insights from expectancy violation theory was used to examine how negative violation valence increases employees’ turnover intention as mediated by uncertainty, CSR cynicism, and distrust. The survey results showed that employees’ negative violation valence positively influenced their uncertainty about their organizations’ CSR activities, which fostered their cynicism about CSR and distrust of their organization. Employees’ CSR cynicism increased their distrust toward their organizations, which increased their turnover intention. The theoretical and practical implications of the study are discussed as well.

Keywords: CSR cynicism; China; COVID-19; turnover intention; distrust; expectancy violation (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://www.mdpi.com/1660-4601/19/14/8297/pdf (application/pdf)
https://www.mdpi.com/1660-4601/19/14/8297/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jijerp:v:19:y:2022:i:14:p:8297-:d:857528

Access Statistics for this article

IJERPH is currently edited by Ms. Jenna Liu

More articles in IJERPH from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().