COVID-19 Fear, Health Behaviors, and Subjective Health Status of Call Center Workers

Hye-Ryoung Kim and Hwa-Mi Yang
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Hye-Ryoung Kim: College of Nursing, ShinHan University, Dongducheon-si 11340, Korea
Hwa-Mi Yang: Department of Nursing, Daejin University, Pocheon-si 11159, Korea

IJERPH, 2022, vol. 19, issue 15, 1-9

Abstract: Background: Fear may be critical in explaining individual and social behaviors. This study investigates the association between COVID-19 fear and health behavior and subjective health status changes of call center workers in the COVID-19 era. Methods: This cross-sectional study uses an online survey with 339 call center workers. We measured COVID-19 fear, health behaviors, and subjective health, and analyzed with the Macnemar or paired t -test, ANOVA or χ 2 test, Scheffe’s test, and multiple linear regression. Results: COVID-19 fear was associated with poor stress management, shorter sleep hours, and binge eating. Moreover, COVID-19 fear and time pressure at work were negatively associated with subjective health status. Conclusion: Strengthening the support system for call center workers to manage the COVID-19 fear might be essential. Moreover, there is a need to improve dense environments and reduce time pressure by ensuring adequate rest time and increasing physical activity.

Keywords: COVID-19; health behavior; fear; call center; stress (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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