The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset and Supportive Policy

Ping Sun, Xiaoming Zhou, Cui Shao, Wenli Wang and Jinkun Sun
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Ping Sun: School of Management, Shandong University, Jinan 250100, China
Xiaoming Zhou: School of Management, Shandong University, Jinan 250100, China
Cui Shao: School of Management, Shandong University, Jinan 250100, China
Wenli Wang: School of Management, Shandong University, Jinan 250100, China
Jinkun Sun: School of Management, Shandong University, Jinan 250100, China

IJERPH, 2022, vol. 19, issue 15, 1-15

Abstract: Although previous research shows great interest in improving the sustainability of organizations’ performance, little is known about individual sustainable performance, especially for special groups such as tour guides. Drawing on the Conservation of Resources (COR) theory, this study aimed to investigate the effect of environmental dynamism caused by COVID-19 on tour guides’ sustainable performance and mediating role of vitality and intervention mechanism in this relationship. Adopting a quantitative research method, we collected data from 382 professional tour guides in China via three surveys. The Structural Equation Model (SEM) and PROCESS were used to test the hypotheses. The results revealed that: (1) environmental dynamism was negatively related to tour guides’ sustainable performance and (2) vitality at work mediated this negative effect; (3) a positive stress mindset moderated the relationship between environmental dynamism and vitality; (4) supportive policy’s moderating role in the relationship of vitality and sustainable performance was not significant. The above conclusions contribute to the literature about the external environment, emotional state, performance management and application boundary of COR theory in the context of the COVID-19 pandemic.

Keywords: COVID-19; tour guide; environmental dynamism; sustainable performance; vitality at work; positive stress mindset; supportive policy (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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