A Study on Job Stress Factors Caused by Gender Ratio Imbalance in a Female-Dominated Workplace: Focusing on Male Airline Flight Attendants

Kieun Lee, Jinyoung Olivia Choi and Sunghyup Sean Hyun
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Kieun Lee: School of Tourism, Hanyang University, Wangsimni-ro 222, Seongdong-gu, Seoul 04763, Korea
Jinyoung Olivia Choi: School of Tourism, Hanyang University, Wangsimni-ro 222, Seongdong-gu, Seoul 04763, Korea
Sunghyup Sean Hyun: School of Tourism, Hanyang University, Wangsimni-ro 222, Seongdong-gu, Seoul 04763, Korea

IJERPH, 2022, vol. 19, issue 15, 1-16

Abstract: This study investigated the factors that cause job stress among male flight attendants in a female-dominated airline organization, as well as the impact of job stress on their mental health and turnover intention. It also attempted to determine whether perceived family support, perceived organizational support, and job positions had moderating effects on male flight attendants’ job stress. Six job stress factors were identified through focus group interviews and a literature review. A survey was conducted from 1 January to 2 February 2022 to validate the research model, and 188 valid samples were used for statistical analysis. This study discovered that gender differences in communication, relationship conflict with colleagues, hierarchical organizational culture, and role overload had a direct impact on male flight attendants’ job stress. Job stress was found to have a negative impact on mental health and a positive impact on turnover intention. Perceived organizational support was also found to reduce job stress. This study is notably the first to address stress encountered by male flight attendants at work. It offers new directions for future airline personnel management and research. It also presents practical implications, such as the development of training and personnel management programs for male flight attendants.

Keywords: male flight attendants; job stress; mental health; turnover intention; gender differences in communication; relationship conflict with colleagues; hierarchical organizational culture; role overload; gender role conflict; performance appraisal; perceived family support; perceived organizational support; job position (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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