Analysis of Sustainable Communication Patterns during the Telework Period in Western Romanian Corporations

Eugenia Țigan, Radu Lucian Blaga (), Florin-Lucian Isac, Monica Lungu, Ioana Anda Milin, Florin Tripa and Simona Gavrilaș ()
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Eugenia Țigan: Faculty of Food Engineering, Tourism and Environmental Protection, “Aurel Vlaicu” University of Arad, 2-4 Elena Drăgoi Str., 310330 Arad, Romania
Radu Lucian Blaga: Faculty of Economics, “Aurel Vlaicu” University of Arad, 77 Revoluției Bdl., 310032 Arad, Romania
Florin-Lucian Isac: Faculty of Economics, “Aurel Vlaicu” University of Arad, 77 Revoluției Bdl., 310032 Arad, Romania
Monica Lungu: Faculty of Food Engineering, Tourism and Environmental Protection, “Aurel Vlaicu” University of Arad, 2-4 Elena Drăgoi Str., 310330 Arad, Romania
Ioana Anda Milin: Faculty of Management and Rural Tourism, Banat’s University of Agricultural Sciences and Veterinary Medicine “King Michael I of Romania” from Timisoara, Calea Aradului Street No. 119, 300645 Timisoara, Romania
Florin Tripa: Faculty of Economics, “Aurel Vlaicu” University of Arad, 77 Revoluției Bdl., 310032 Arad, Romania
Simona Gavrilaș: Faculty of Food Engineering, Tourism and Environmental Protection, “Aurel Vlaicu” University of Arad, 2-4 Elena Drăgoi Str., 310330 Arad, Romania

IJERPH, 2022, vol. 19, issue 16, 1-19

Abstract: The research was conducted in a particular context, the recent pandemic. It is a comparative study of the methods and quality of communication in global companies between 2021 and 2022. The corporations involved in the research are important providers of flexible production, quality, and logistics solutions that cover customers’ real needs. They are active in the automotive industry and units involved in mass production in the electronics industry, household appliances, and cosmetics industries. In their case, it was noted that to achieve operational objectives such as developing employee skills, using advanced technologies, and exceeding customer expectations, it is important to use innovative methods and tools such as single platforms, which allow access to the most important information from a distance, anywhere, anytime. It is significant that, according to the research, the preferred method of communication by employees, regardless of the existing conditions, is face-to-face. Primarily, this method is chosen because it provides an open area of interpersonal interaction. The participants observe non-verbal attitudes or can perceive emotions and feelings. Their personality can be identified through unintentional contact to obtain constructive feedback through guidance and counseling. Moreover, it can be formed and develop productive, intentional connections. Stakeholders’ efficient and effective open dialogs are encouraged in this sense.

Keywords: interpersonal communication; social and behavior change interaction; global companies; pandemic crisis; telework period (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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