Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic

Alina Filip, Alin Stancu (), Mihai Mehedințu, Adrian Streinu-Cercel and Alexandrina Maria Pauceanu
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Alina Filip: Department of Marketing, Bucharest University of Economic Studies, 010374 Bucharest, Romania
Alin Stancu: Department of Marketing, Bucharest University of Economic Studies, 010374 Bucharest, Romania
Mihai Mehedințu: Department of Marketing, Bucharest University of Economic Studies, 010374 Bucharest, Romania
Adrian Streinu-Cercel: Faculty of Medicine, Carol Davila University of Medicine and Pharmacy, 050474 Bucharest, Romania
Alexandrina Maria Pauceanu: Doctoral School and Research Center, Geneva Business School Spain, Carrer de Rivadeneyra, 4, 08002 Barcelona, Spain

IJERPH, 2022, vol. 19, issue 17, 1-15

Abstract: The paper aims to highlight how physician-patient relationships have evolved amid the COVID-19 pandemic by considering telework implementation into the healthcare sector. The article presents the peculiarities of using telework within the medical system given the recent epidemiological context, by pointing out the advantages and disadvantages of its adoption. To achieve this goal, a qualitative marketing research was conducted to identify physicians’ opinions and perceptions on telework. The main objectives were identifying the ways of using telework, the effects that telework has on the quality of the medical services and on patient relationships, as well as the strengths and weaknesses of telework for the medical field. The study revealed that while face-to-face consultations decreased as the outbreak continued, different methods of remote consultations emerged, which was both beneficial in interactions with chronic patients and detrimental, as medical staff became more and more overworked. For these reasons, our research shows that healthcare professionals consider a hybrid system much more adequate for patients with stable chronic conditions, as ongoing monitoring is done through this remote mechanism.

Keywords: COVID-19; medical system; telework; qualitative marketing research; doctor-patient relationship (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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