The Determinants of User Acceptance of Mobile Medical Platforms: An Investigation Integrating the TPB, TAM, and Patient-Centered Factors

Hailiang Wang, Jiaxin Zhang, Yan Luximon, Mingfu Qin, Ping Geng and Da Tao ()
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Hailiang Wang: School of Design, The Hong Kong Polytechnic University, Hong Kong, China
Jiaxin Zhang: School of Design, The Hong Kong Polytechnic University, Hong Kong, China
Yan Luximon: School of Design, The Hong Kong Polytechnic University, Hong Kong, China
Mingfu Qin: School of Primary Education, Hunan Vocational College for Nationalities, Yueyang 414000, China
Ping Geng: Department of Applied Biology and Chemical Technology, The Hong Kong Polytechnic University, Hong Kong, China
Da Tao: Institute of Human Factors and Ergonomics, College of Mechatronics and Control Engineering, Shenzhen University, Shenzhen 518060, China

IJERPH, 2022, vol. 19, issue 17, 1-17

Abstract: Mobile medical platforms (MMPs) can make medical services more accessible and effective. However, the patient-centered factors that influence patients’ acceptance of MMPs are not well understood. Our study examined the factors affecting patients’ acceptance of MMPs by integrating the theory of planned behavior (TPB), the technology acceptance model (TAM), and three patient-centered factors (i.e., perceived convenience, perceived credibility, and perceived privacy risk). Three hundred and eighty-nine Chinese respondents were recruited in this study and completed a self-administered online questionnaire that included items adapted from validated measurement scales. The partial least squares structural equation modeling results revealed that perceived privacy risk, perceived credibility, and perceived ease of use directly determined the perceived usefulness of an MMP. Perceived convenience, perceived credibility, and perceived usefulness significantly affected the patients’ attitudes toward MMPs. Perceived usefulness, attitude, perceived privacy risk, and perceived behavioral control were important determinants of the patients’ behavioral intentions to use MMPs. Behavioral intention and perceived behavioral control significantly influenced perceived effective use. Perceived credibility and perceived ease of use significantly affected perceived convenience. However, social influence had no significant effect on attitude and behavioral intention. The study provides important theoretical and practical implications, which could help practitioners enhance the patients’ use of MMPs for their healthcare activities.

Keywords: technology acceptance; mobile medical platform; TPB; TAM; patient-centered factors (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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