Implementation of a Novel Concept of Emergency Department Management: e-Boss

Thomas Schmutz (), Khaled Habchi, Christophe Le Terrier, Catherine Favre Kruit, Patricia Stengel, Youcef Guechi and Vincent Ribordy
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Thomas Schmutz: Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland
Khaled Habchi: Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland
Christophe Le Terrier: Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland
Catherine Favre Kruit: Communication Department, Fribourg Hospital, 1708 Fribourg, Switzerland
Patricia Stengel: Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland
Youcef Guechi: Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland
Vincent Ribordy: Department of Emergency Medicine, Fribourg Hospital, The University of Fribourg, 1708 Fribourg, Switzerland

IJERPH, 2022, vol. 19, issue 19, 1-11

Abstract: Hospital-based emergency services are frequently criticized worldwide for their management, which can lead to a decrease in staff motivation, with a potential impact on patient safety. This article describes how harnessing the power of social networks can facilitate the management of emergency department teams. Beyond teaching, promoting emergency medicine and recruiting health professionals, these tools can unite employees around a virtual leader and help develop a true service culture. The concept of management through social networks is a novel manner to reach out to staff and should be further explored for use in the health care context.

Keywords: emergency; social media; management; emergency department (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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