Can Patients Co-Create Value in an Online Healthcare Platform? An Examination of Value Co-Creation

Xiaoyan Ding (), Xiang You, Xin Zhang and Yue Yu
Additional contact information
Xiaoyan Ding: Library, Shandong Normal University, Jinan 250014, China
Xiang You: China Unicom, Jinan 250014, China
Xin Zhang: School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan 250014, China
Yue Yu: Jinan Urban Development Group, Jinan 250100, China

IJERPH, 2022, vol. 19, issue 19, 1-14

Abstract: With the development of online healthcare services, patients could receive support and create value with other users on online healthcare platforms. However, little research has been conducted on the internal mechanisms of patient value co-creation from the perspective of online healthcare platforms. To analyze patient value co-creation in online healthcare platforms, this study explores the underlying mechanisms of patient value co-creation among patients. The results show that value co-creation includes patient citizenship behavior and participation behavior. Information quality, peer communication, and system quality influence functional experiences and emotional experiences. In addition, functional experiences and emotional experiences could influence patient value co-creation. This study clarifies the mechanism of value co-creation among patients and provides insight into value co-creation in online healthcare platforms.

Keywords: value co-creation; information quality; system quality; functional experience; emotional experience (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/1660-4601/19/19/12823/pdf (application/pdf)
https://www.mdpi.com/1660-4601/19/19/12823/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jijerp:v:19:y:2022:i:19:p:12823-:d:935184

Access Statistics for this article

IJERPH is currently edited by Ms. Jenna Liu

More articles in IJERPH from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().