Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

Mi-Na Kim, Yang-Sook Yoo, Ok-Hee Cho and Kyung-Hye Hwang
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Mi-Na Kim: College of Nursing, The Catholic University of Korea, 222 Banpo-daero, Seoul 06591, Korea
Yang-Sook Yoo: College of Nursing, The Catholic University of Korea, 222 Banpo-daero, Seoul 06591, Korea
Ok-Hee Cho: Department of Nursing, College of Nursing and Health, Kongju National University, 56 Gongju-deahak-ro, Gongju-si 32588, Korea
Kyung-Hye Hwang: Department of Nursing, Suwon Science College, 288 Seja-ro, Hwaseong-si 18516, Korea

IJERPH, 2022, vol. 19, issue 1, 1-12

Abstract: The purpose of this study was to identify the mediating effects of perceived health status (PHS) and perceived organizational support (POS) in the association between emotional labor and burnout in public health nurses (PHNs). The participants were 207 PHNs convenience sampled from 30 public health centers and offices in Jeju, Korea. Data regarding emotional labor, PHS, POS, and burnout were collected between February and March 2021 using a structured questionnaire. Collected data were analyzed by Pearson’s correlation coefficient and multiple regression analysis. Burnout of PHNs was positively correlated with emotional labor (r = 0.64, p < 0.001) and negatively correlated with PHS (r = −0.51, p < 0.001) and POS (r = −0.51, p < 0.001). In the association between emotional labor and burnout, PHS (B = −1.36, p < 0.001) and POS (B = −0.42, p = 0.001) had a partial mediating effect. Reduction of burnout among PHNs requires not only effective management of emotional labor but also personal and organizational efforts to improve PHS and POS.

Keywords: nurses; public health; emotions; burnout; health status; social support (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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