Validation of a Measurement Scale on Technostress for University Students in Chile

Alejandro Vega-Muñoz, Carla Estrada-Muñoz, Paola Andreucci-Annunziata, Nicolas Contreras-Barraza () and Heidi Bilbao-Cotal
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Alejandro Vega-Muñoz: Instituto de Investigación y Postgrado, Facultad de Ciencias de la Salud, Universidad Central de Chile, Santiago 8330507, Chile
Carla Estrada-Muñoz: Departamento de Ergonomía, Facultad de Ciencias Biológicas, Universidad de Concepción, Concepción 4070386, Chile
Paola Andreucci-Annunziata: Instituto de Investigación y Postgrado, Facultad de Ciencias de la Salud, Universidad Central de Chile, Santiago 8330507, Chile
Nicolas Contreras-Barraza: Facultad de Economía y Negocios, Universidad Andres Bello, Viña Del Mar 2531015, Chile
Heidi Bilbao-Cotal: Independent Researcher, Santiago 7500885, Chile

IJERPH, 2022, vol. 19, issue 21, 1-14

Abstract: The main aim in this research was to validate a scale for measuring technostress in Chilean university students under the context of hybrid education. There were 212 university students as participants from the central-south zone of Chile. For measuring technostress manifestations, a technostress questionnaire for Chinese university professors and its adaptation for Spanish university students was used as a base instrument to adapt the scale. The exploratory and confirmatory factor analysis generated an adequacy of the psychometric scale by eliminating three items from the original scales but generated important changes by reordering the other 19 items into only three factors, establishing an important local difference with previous versions that contemplated five factors, but retaining as a central axis the stress produced by a misfit between the person and his or her environment. The resulting scale was based on factors such as Abilities-Demands Techno-Educational, Needs-Supplies Resources, and Person-People Factor. It also has a good internal consistency with a scale that allows for the continuation of technostress measurements in the local context; adding to studies on this topic which have already been carried out on diverse actors of the Chilean educational system; proposing a reliable and valid psychometric scale of technostress in Chilean university students; and giving researchers and academic managers the ability to know the adverse effects of the use of technologies and propose mitigation actions.

Keywords: technostress; information technology; behavior studies; overwork; mental health; higher education; students (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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