Implementation of Health Information Systems to Improve Patient Identification

Catalin Popescu, Hani EL-Chaarani, Zouhour EL-Abiad and Iza Gigauri
Additional contact information
Hani EL-Chaarani: Faculty of Business Administration, Beirut Arab University, Beirut P.O. Box 1150-20, Lebanon
Zouhour EL-Abiad: Faculty of Economic Sciences and Business Administration, Lebanese University, Beirut P.O. Box 6573/14, Lebanon
Iza Gigauri: School of Business, Computing and Social Sciences, Saint Andrew the First-Called Georgian University, Tbilisi 00179, Georgia

IJERPH, 2022, vol. 19, issue 22, 1-20

Abstract: Wellbeing can be ensured in society through quality healthcare, a minimum of medical errors, and the improved performance of healthcare professionals. To this end, health information systems have been implemented in hospitals, with this implementation representing progress in medicine and information technologies. As a result, life expectancy has significantly increased, standards in healthcare have been raised, and public health has improved. This progress is influenced by the process of managing healthcare organizations and information systems. While hospitals tend to adapt health information systems to reduce errors related to patient misidentification, the rise in the occurrence and recording of medical errors in Lebanon resulting from failures to correctly identify patients reveals that such measures remain insufficient due to unknown factors. This research aimed to investigate the effect of health information systems (HISs) and other factors related to work-related conditions on reductions in patient misidentification and related consequences. The empirical data were collected from 109 employees in Neioumazloum Hospital in Lebanon. The results revealed a correlation between HISs and components and the effects of other factors on patient identification. These other factors included workload, nurse fatigue, a culture of patient safety, and lack of implementation of patient identification policies. This paper provides evidence from a Lebanese hospital and paves the way for further studies aiming to explore the role of information technologies in adopting HISs for work performance and patient satisfaction. Improved care for patients can help achieve health equality, enhance healthcare delivery performance and patient safety, and decrease the numbers of medical errors.

Keywords: healthcare; information system; information technologies; health information systems (HISs); digitalisation; patient identification; task support satisfaction; culture of patient safety (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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