Patients’ Intention to Adopt Fintech Services: A Study on Bangladesh Healthcare Sector

Md. Sharif Hassan, Md. Aminul Islam (), Farid Ahammad Sobhani, Md. Maruf Hassan and Md. Arif Hassan
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Md. Sharif Hassan: Department of Business, Faculty of Business and Communication, Universiti Malaysia Perlis, Kangar 01000, Malaysia
Md. Aminul Islam: Department of Business, Faculty of Business and Communication, Universiti Malaysia Perlis, Kangar 01000, Malaysia
Farid Ahammad Sobhani: School of Business and Economics, United International University, Dhaka 1212, Bangladesh
Md. Maruf Hassan: Department of Software Engineering, Daffodil International University, Dhaka 1341, Bangladesh
Md. Arif Hassan: Department of Business Administration, Faculty of Business and Entrepreneurship, Daffodil International University, Dhaka 1341, Bangladesh

IJERPH, 2022, vol. 19, issue 22, 1-15

Abstract: Advancement in technology has facilitated the shift toward new financial services. Numerous industries have undergone a digital transformation because of the expansion of cashless payment systems and other cutting-edge technologies. This study aimed to identify the factors that stimulate the patient’s intention to adopt fintech services in the Bangladesh healthcare sector. To facilitate the study, data were collected through survey questionnaires from different hospitals and diagnostic centers patients. A total of 279 patients responded to the survey. The study employed structural equation modelling to analyze the data using SMART PLS 3.2.9. The results revealed that a significant relationship exists between perceived ease of use, social influence, facilitating conditions, personal innovativeness, and perceived trust in fintech services, and the adoption intention of the patients. The results of the study are beneficial to the healthcare sector and fintech companies who wish to make necessary arrangements to advance the growth of cashless fintech-based transactions.

Keywords: fintech services; healthcare; perceived ease of use; social influence; facilitating conditions; personal innovativeness; perceived trust (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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