Inpatient Satisfaction with Nursing Care and Its Impact Factors in Chinese Tertiary Hospitals: A Cross-Sectional Study

Mudan Yan, Mengjia Zhi, Yue Xu, Linlin Hu () and Yuanli Liu ()
Additional contact information
Mudan Yan: School of Health Policy and Management, Chinese Academy of Medical Sciences & Peking Union Medical College, 9 Dongdan Santiao, Dongcheng District, Beijing 100730, China
Mengjia Zhi: School of Health Policy and Management, Chinese Academy of Medical Sciences & Peking Union Medical College, 9 Dongdan Santiao, Dongcheng District, Beijing 100730, China
Yue Xu: School of Health Policy and Management, Chinese Academy of Medical Sciences & Peking Union Medical College, 9 Dongdan Santiao, Dongcheng District, Beijing 100730, China
Linlin Hu: School of Health Policy and Management, Chinese Academy of Medical Sciences & Peking Union Medical College, 9 Dongdan Santiao, Dongcheng District, Beijing 100730, China
Yuanli Liu: School of Health Policy and Management, Chinese Academy of Medical Sciences & Peking Union Medical College, 9 Dongdan Santiao, Dongcheng District, Beijing 100730, China

IJERPH, 2022, vol. 19, issue 24, 1-12

Abstract: Aims: To evaluate the level of patient satisfaction with nursing care in China’s major tertiary hospitals, and to explore patient and hospital level factors associated with patient satisfaction, in order to provide policy implications for the evaluation and improvement of nursing care, toward a patient-centered healthcare system. Background: Patient satisfaction with nursing care has been designated as a key measure of the quality of nursing care and is one of the main focuses of the current healthcare improvement campaign in China. Methods: We participated in the 2021 China National Patient Survey and designed and administered a survey instrument with five domains, to evaluate patient satisfaction with nursing care among 24,971 inpatients from 143 tertiary hospitals across 31 provinces in China. Descriptive analysis and binary logistic regressions were utilized to assess the level of satisfaction and identify key factors related to nursing satisfaction. Results: The overall satisfaction level is high, but satisfaction with health guidance is relatively low. Patients’ sociodemographic characteristics, including age, income, and education, are significantly associated with their satisfaction. Hospital characteristics, such as geographic location, type, and nurse-to-doctor ratio, significantly impact inpatient satisfaction with nursing care. Patients of hospitals in the eastern region, general hospitals, and hospitals with higher nurse-to-doctor ratios are more satisfied with nursing care. Conclusion: More attention should be paid to equitably allocating healthcare resources among different regions, improving the management and competence of non-general hospitals, and strengthening the recruitment and retention of the nursing workforce. Moreover, patient characteristics should be considered when evaluating patient satisfaction across hospitals. Patient and Public Contribution: These findings will help us better understand patients’ satisfaction regarding nursing care in Chinese tertiary hospitals and develop targeted interventions, to establish a patient-centered healthcare system.

Keywords: quality of nursing care; patient satisfaction; Chinese; tertiary hospitals (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/1660-4601/19/24/16523/pdf (application/pdf)
https://www.mdpi.com/1660-4601/19/24/16523/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jijerp:v:19:y:2022:i:24:p:16523-:d:998105

Access Statistics for this article

IJERPH is currently edited by Ms. Jenna Liu

More articles in IJERPH from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().