Developing a Scale of Care Work-Related Quality of Life (CWRQoL) for Long-Term Care Workers in England

Shereen Hussein, Ann-Marie Towers, Sinead Palmer, Nadia Brookes, Barbora Silarova and Petra Mäkelä
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Shereen Hussein: Department of Health Services Research and Policy, Faculty of Public Health and Policy, London School of Hygiene and Tropical Medicine, London WC1E 7HT, UK
Ann-Marie Towers: Centre for Health Services Studies (CHSS), University of Kent, Canterbury CT2 7NF, UK
Sinead Palmer: Personal Social Services Research Unit (PSSRU), University of Kent, Canterbury CT2 7NF, UK
Nadia Brookes: Centre for Health Services Studies (CHSS), University of Kent, Canterbury CT2 7NF, UK
Barbora Silarova: Personal Social Services Research Unit (PSSRU), University of Kent, Canterbury CT2 7NF, UK
Petra Mäkelä: Department of Health Services Research and Policy, Faculty of Public Health and Policy, London School of Hygiene and Tropical Medicine, London WC1E 7HT, UK

IJERPH, 2022, vol. 19, issue 2, 1-20

Abstract: Background: Long-term care (LTC) workers are subjected to structural and inherent difficult conditions that are likely to impact their quality of life at work; however, no agreed scale measures it. This study aims to develop a scale to measure the work-related quality of life among LTC workers in England (CWRQoL). The study establishes the domains/sub-domains of CWRQoL, investigates the tool’s utility and collates information on existing supporting strategies for CWRQoL. Methods: We adopt a mixed-methods approach employing inductive/deductive processes at three stages: (1) a scoping review of the literature; (2) interviews and focus groups with frontline LTC workers, managers and LTC stakeholders; and (3) a content validity consensus survey. Results: CWRQoL is composed of seven domains (and 23 sub-domains). Additional domains to those in the literature include financial wellbeing, sufficient time for building relations, managing grief and emotions associated with client death and end of life care. Stakeholders identified several benefits and challenges related to the CWRQoL tool’s utility. COVID-19 significantly impacted LTC workers’ mental wellbeing and spillover between work and home. Conclusions: The study highlighted the complex nature of CWRQoL and provided a solid ground for developing and validating a CWRQoL scale.

Keywords: organisational psychology; wellbeing; social care; COVID-19; scale development; EU; workforce; stress (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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