Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study

Piotr Konrad Leszczyński, Paulina Sobolewska, Bożena Muraczyńska, Paulina Gryz and Adam Kwapisz
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Piotr Konrad Leszczyński: Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland
Paulina Sobolewska: Clinic of Orthopedics and Pediatric Orthopedics, Medical University of Łódź, 90-419 Łódź, Poland
Bożena Muraczyńska: Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland
Paulina Gryz: Faculty of Medical Sciences and Health Sciences, University of Natural Sciences and Humanities, 08-110 Siedlce, Poland
Adam Kwapisz: Clinic of Orthopedics and Pediatric Orthopedics, Medical University of Łódź, 90-419 Łódź, Poland

IJERPH, 2022, vol. 19, issue 3, 1-10

Abstract: Background: The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients. Methods: Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland. Results: Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient’s satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217; p = 0.016) as well as with the waiting for EMSs (Spearman = 0.403; p = 0.008). Conclusions: Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services.

Keywords: COVID-19; emergency medical service; emergency department; health services; patients’ opinion (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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