Integrating Key Nursing Measures into a Comprehensive Healthcare Performance Management System: A Tuscan Experience

Chiara Barchielli, Anne Marie Rafferty and Milena Vainieri
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Chiara Barchielli: Management and Health Laboratory, Institute of Management, Sant’Anna School of Advanced Studies, 56127 Pisa, Italy
Anne Marie Rafferty: Midwifery & Palliative Care, Florence Nightingale Faculty of Nursing, King’s College London, London SE1 8WA, UK
Milena Vainieri: Management and Health Laboratory, Institute of Management, Sant’Anna School of Advanced Studies, 56127 Pisa, Italy

IJERPH, 2022, vol. 19, issue 3, 1-14

Abstract: This paper addresses the evaluation of nursing quality and safety beyond nursing tasks in specific healthcare settings and sets it in a context that conveys the sense of complexity and multifaceted nature of the contribution that nursing makes to the whole system. The paper describes research conducted in Tuscany during 2019 involving regional managers and heads of nursing departments. This research has led to the development of an integrated evaluation framework through focus groups and consensus process with the latter, which includes Performance Organizational climate data, Patient-Reported Experience Measures (PREMs), and Patient-Reported Outcome Measures (PROMs). This integrated framework aims at both making sense of extant measures as key performance indicators shared among different professionals while recognizing the important role of nursing care by adding specific measures and can be seen as a tool that boosts the sense of “teamness” in healthcare.

Keywords: nursing; quality; safety; evaluation; integration; focus group; consensus process (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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