The Systematic Workplace-Improvement Needs Generation (SWING): Verifying a Worker-Centred Tool for Identifying Necessary Workplace Improvements in a Nursing Home in Japan

Tomoo Hidaka, Sei Sato, Shota Endo, Hideaki Kasuga, Yusuke Masuishi, Takeyasu Kakamu and Tetsuhito Fukushima
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Tomoo Hidaka: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan
Sei Sato: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan
Shota Endo: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan
Hideaki Kasuga: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan
Yusuke Masuishi: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan
Takeyasu Kakamu: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan
Tetsuhito Fukushima: Department of Hygiene and Preventive Medicine, Fukushima Medical University, Fukushima 960-1295, Japan

IJERPH, 2022, vol. 19, issue 3, 1-17

Abstract: This study developed and tested a new measurement instrument, the Systematic Workplace-Improvement Needs Generation (SWING), to identify workplace-improvement needs. The participants were 53 workers in a Japanese nursing home for the elderly. The respondents used the SWING questionnaire to self-generate five ‘cues’ they considered important to improve the workplace. The workers determined each cue’s sufficiency level and weight balance (importance), and then we summarised the 265 cues into 21 categories for workplace improvements. The respondents identified the following items as the most important and the least sufficiently provided areas for workplace improvement: ‘interaction with customers’, ‘physical and psychological harassment’, ‘rewarding and challenging work’, and ‘sharing goals and objectives’. Although the workplace-improvement recommendations differed greatly from person to person, SWING prioritised the items by weight (importance) and sufficiency (current status), allowing organisations to address the needed improvements systematically. The SWING tool effectively elicited and prioritised respondents’ recommendations for improving the workplace. Because its items are self-generated by the respondents, SWING can be used for any occupation or workplace. Visualisation with bubble plots to clarify the improvement needs is incorporated into SWING.

Keywords: work improvement; workplace improvement; worker-reported outcome; Schedule for the Evaluation of Individual Quality of Life; psycho-social factor; social determinants of health; quality of work life; occupational health management; work engagement (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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