The Influence of the Pharmacists’ Training on the Quality and Comprehensiveness of Professional Advice Given in the Field of Inhalation Techniques in Community Pharmacies in Poland

Magdalena Waszyk-Nowaczyk, Weronika Guzenda, Patrycja Targosz, Michał Byliniak, Beata Plewka, Piotr Dąbrowiecki, Michał Michalak, Aneta Bąbol, Karol Szapel, Marzena Bielas and Jerzy Żabiński
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Magdalena Waszyk-Nowaczyk: Pharmacy Practice Division, Chair and Department of Pharmaceutical Technology, Poznan University of Medical Sciences, 6 Grunwaldzka Street, 60-780 Poznan, Poland
Weronika Guzenda: Pharmacy Practice Division, Chair and Department of Pharmaceutical Technology, Poznan University of Medical Sciences, 6 Grunwaldzka Street, 60-780 Poznan, Poland
Patrycja Targosz: Student’s Pharmaceutical Care Group, Department of Pharmaceutical Technology, Pharmacy Practice Division, Poznan University of Medical Sciences, 6 Grunwaldzka Street, 60-780 Poznan, Poland
Michał Byliniak: Polish Pharmaceutical Chamber, 77 lok. 6 Żeromskiego Street, 01-882 Warsaw, Poland
Beata Plewka: Pharmacy Practice Division, Chair and Department of Pharmaceutical Technology, Poznan University of Medical Sciences, 6 Grunwaldzka Street, 60-780 Poznan, Poland
Piotr Dąbrowiecki: Department of Infectious Diseases and Allergology, Military Institute of Medicine, 128 Szaserów Street, 04-141 Warsaw, Poland
Michał Michalak: Chair and Department of Computer Science and Statistics, Poznan University of Medical Sciences, 7 Rokietnicka Street, 60-806 Poznan, Poland
Aneta Bąbol: Lindsay & Gilmour Pharmacy, 5 Oliver Park, Hawick, Roxburghshire TD9 9BG, UK
Karol Szapel: Department of Physiotherapy, Poznan University of Medical Sciences, 11 Smoluchowskiego Street, 60-179 Poznan, Poland
Marzena Bielas: Department of Family Medicine, Poznan University of Medical Sciences, 49 Przybyszewskiego Street, 60-355 Poznan, Poland
Jerzy Żabiński: Department of Organic Chemistry, Medical University of Warsaw, 1 Banacha Street, 02-097 Warsaw, Poland

IJERPH, 2022, vol. 19, issue 4, 1-9

Abstract: Background: Following the example of other countries, it is very important to educate patients on the correct use of inhalers by properly trained healthcare professionals, including pharmacists. Objectives: The aim of the study was to assess the quality and comprehensiveness of professional advice given by pharmacists on the use of inhalers, which was determined by the pharmacists’ level of training. Methods: The study was conducted from June 2019 to March 2020. 150 pharmacists from Poznan and Warsaw (Poland) were involved. Before the study began, the professional education of 240 pharmacists was conducted in Warsaw to implement standard operating procedures. The study used the model of a mystery shopper. Results: The conversation with a trained pharmacist lasted on average 5.5 min, with an untrained one—3.0 min ( p < 0.0001). Placebo inhalers were used more often by trained pharmacists during patients’ education ( p < 0.0001). Moreover, 10.3% of untrained pharmacists did not provide any education. Additionally, untrained employees’ quality of advice was assessed on an average of 3.5 points, while trained ones—7.6 points ( p < 0.0001). Conclusions: This study has shown that there is a need for professional training among pharmacists in Poland, which translates into better patient education in the field of inhalation techniques.

Keywords: pharmaceutical care; inhaler education; community pharmacy (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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