Patient Safety and Staff Well-Being: Organizational Culture as a Resource

Luo Lu, Yi-Ming Ko, Hsing-Yu Chen, Jui-Wen Chueh, Po-Ying Chen and Cary L. Cooper
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Luo Lu: Department of Business Administration, National Taiwan University, Taipei 106, Taiwan
Yi-Ming Ko: Department of Business Administration, National Taiwan University, Taipei 106, Taiwan
Hsing-Yu Chen: Department of Obstetrics and Gynecology, Taipei City Hospital and Musoon Women’s and Children’s Clinic, Taipei 106, Taiwan
Jui-Wen Chueh: Medical Quality Management Center, Taipei City Hospital, Taipei 106, Taiwan
Po-Ying Chen: Medical Quality Management Center, Taipei City Hospital, Taipei 106, Taiwan
Cary L. Cooper: Alliance Manchester Business School, University of Manchester, Manchester M15 6PB, UK

IJERPH, 2022, vol. 19, issue 6, 1-14

Abstract: The present study examines the relationship between patient safety culture and health workers’ well-being. Applying the conservation of resources mechanism, we tested theory-based hypotheses in a large cross-disciplinary sample (N = 3232) from a Taiwanese metropolitan healthcare system. Using the structural equation modeling technique, we found that patient safety culture was negatively related to staff burnout (β = −0.74) and could explain 55% of the total variance. We also found that patient safety culture was positively related to staff work–life balance (β = 0.44) and could explain 19% of the total variance. Furthermore, the above relationships were invariant across groups of diverse staff demography (gender, age, managerial position, and incident reporting) and job characteristics (job role, tenure, and patient contact). Our findings suggest that investing in patient safety culture can be viewed as building an organizational resource, which is beneficial for both improving the care quality and protecting staff well-being. More importantly, the benefits are the same for everyone in the healthcare services.

Keywords: patient safety culture; staff burnout; work–life balance; conservation of resources (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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