User Perception of New E-Health Challenges: Implications for the Care Process

María Esther González-Revuelta, Nuria Novas, Jose Antonio Gázquez, Manuel Ángel Rodríguez-Maresca and Juan Manuel García-Torrecillas
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María Esther González-Revuelta: Grupo Investigación TIC019 Electrónica, Comunicaciones y Telemedicina (04120) Servicio Informática y Sistemas de Información, Equipo Provincial TIC, Hospital Universitario Torrecárdenas, 04009 Almería, Spain
Nuria Novas: Grupo Investigación TIC019 Electrónica, Comunicaciones y Telemedicina, Universidad de Almería, 04120 Almería, Spain
Jose Antonio Gázquez: Grupo Investigación TIC019 Electrónica, Comunicaciones y Telemedicina, Universidad de Almería, 04120 Almería, Spain
Manuel Ángel Rodríguez-Maresca: Unidad de Gestión Clínica Laboratorios, Hospital Universitario Torrecárdenas, 04009 Almería, Spain
Juan Manuel García-Torrecillas: Unidad de Investigación Biomedica, Hospital Universitario Torrecárdenas, 04009 Almería, Spain

IJERPH, 2022, vol. 19, issue 7, 1-15

Abstract: Establishing new models of health care and new forms of professional health-patient communication are lines of development in the field of health care. The onset of the COVID-19 pandemic has accelerated the evolution of information systems and communication platforms to guarantee continuity of care and compliance with social distancing measures. Our objective in this article was, firstly, to know the expectations of patients treated in the healthcare processes “cervical cancer” and “pregnancy, childbirth and puerperium” regarding online access to their clinical history and follow-up in the care process. Secondly, we analyzed times involved in the cervical cancer process to find points of improvement in waiting times when digital tools were used for communication with the patient. A descriptive cross-sectional study was carried out on 120 women included in any of the aforementioned processes using a hetero-administered questionnaire. The analysis of times was carried out using the Business Intelligence tool Biwer Analytics ® . Patients showed interest in knowing their results before the appointment with the doctor and would avoid appointments with their doctor if the right conditions were met. Most recognized that this action would relieve their restlessness and anxiety. They were highly interested in receiving recommendations to improve their health status. It was estimated that there was room for improvement in the times involved in the care process, which could be shortened by 34.48 days if communication of results were through digital information access technologies. This would favor the optimization of time, resources and user perception.

Keywords: e-health; digital health; digital communication doctor-patient; e-patient (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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